The short version
You pay the courier, in cash, at your door. Open the parcel and look at the piece before you hand over the money — if anything is wrong, refuse the delivery and it comes straight back to us at no cost to you. Once an order has been delivered and paid for, the sale is final.
Inspect before you pay
The courier can wait while you check. Look for the things that matter:
- Is it the piece you ordered — the right model, the right colour?
- Did it arrive undamaged — no crushing, tearing or water damage in transit?
- Is the workmanship sound — stitching, edges, card slots, the fold?
If the answer to any of those is no, do not pay. Refuse the parcel, and call us on 01641857905 so we know to expect it back. We will send a replacement or cancel the order, whichever you prefer. You are not charged for a refused delivery, and you do not pay the return courier.
All sales are final after delivery
Once the courier has successfully delivered your order and payment is complete, all sales are strictly final. We do not offer returns, exchanges or refunds after successful delivery and payment completion — including for change of mind.
We know that is a firm line, so we would rather you took the extra minute at the door than discovered a problem afterwards. Nothing here limits any right you have under Bangladeshi consumer law.
About the material
Our pieces are made from premium synthetic (faux) leather. Colour, finish and small surface markings vary a little between pieces and between screens, so product photographs are representative rather than exact. That variation is a property of the material and is not a fault.
Cancelling before delivery
You can cancel any order at no cost before it has been dispatched — just call us on 01641857905. Because payment happens at the door, cancelling costs you nothing.
After dispatch we cannot pull a parcel back from the courier, but you can still decline it when it arrives. Telling us in advance saves everyone the journey.
If something goes wrong anyway
Talk to us. If a piece fails in a way that looks like a genuine defect rather than wear, we would still like to hear about it — call 01641857905, email support@jackthejelli.com, or use our contact page, with your order number to hand. It is on your confirmation and on the tracking page. We make no promise of a refund here, and we will tell you honestly what we can do.
Please do not send anything back before speaking to us. An unannounced parcel is one we cannot match to an order.
Questions
Write to us at Shekhertek 9, Mohammadpur, Dhaka 1207, Bangladesh, call 01641857905, or email support@jackthejelli.com. See also our Shipping Policy and our Terms of Service.